Privacy Policy

Information We Collect

We collect information you provide directly to us, such as your first and last name, email address, phone number, and any details you include in an application form. We also automatically collect certain technical information, such as your IP address, browser type, device information, and usage data, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Review and respond to your application and inquiries;
• Provide, maintain, and improve our services;
• Communicate with you about your account, appointments, and onboarding;
• Send you text messages and other communications you have consented to receive; and
• Comply with legal obligations and enforce our terms.

SMS / Text Messaging

When you provide your phone number and opt in through our forms, you consent to receive text messages from Serial Agency LLC (NexGrowth) consistent with the specific consent option(s) you select. We offer two separate, optional opt-ins:

• Non-marketing messages, which may include appointment reminders, application status updates, onboarding updates, and account notifications.
• Marketing messages, which may include special offers, discounts, and program updates.

Entering your phone number on a form does not by itself enroll you in any SMS program; enrollment requires you to check the relevant consent box. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out of a given message program, or reply HELP for assistance. You may also contact us at hello@nexgrowth.ai. Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We may share information with service providers who perform services on our behalf (such as hosting, analytics, and customer support), when required by law, or in connection with a business transfer. As stated above, SMS opt-in consent and phone numbers collected for text messaging are never shared with third parties for their own marketing purposes.

Data Retention & Security

We retain your information for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required by law. We implement reasonable administrative, technical, and physical safeguards designed to protect your information, though no method of transmission or storage is completely secure.

Your Choices & Rights

You may update or request deletion of your information, opt out of marketing communications, and unsubscribe from text messages at any time by replying STOP. Depending on your location, you may have additional rights under applicable privacy laws. To exercise any of these rights, contact us using the details below.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: